Refund policy

30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition in which it was received.

Start a Return

Email support@pawdaya.store before sending any item. If your return is approved, we will provide instructions and the appropriate return address. Items sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery and include clear photographs or video of the issue. When an item arrived damaged, defective, or incorrect, Pawdaya will cover the approved return shipping cost and work with you on a replacement or refund.

Change-of-Mind Returns

For eligible returns made because you changed your mind, you are responsible for the return shipping cost.

Cancellations

Cancellation requests are accepted before an order has been processed or shipped. Once processing or shipping has begun, we cannot guarantee cancellation; the return process may apply after delivery.

Refunds

We will inspect approved returns after they arrive and notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Questions? Contact support@pawdaya.store.